Bytepulse Innovations Private Limited (“we,” “our,” “us”) manages Momentsstore to offer convenient fashion support. We believe style should come as effortlessly as users (“you,” “your”) want it. Our shipping process is designed to keep you informed while delivering your chosen pieces securely. By placing an order, you acknowledge and accept these shipping terms. We are committed to making your shopping experience both reliable and rewarding.  

Style at Your Doorstep, Across India  

Wherever you are in India, your favorite fashion finds will reach you. We continue to expand our delivery network, bringing our collection to cities, towns, and everywhere in between. At this time, international shipping is not available, but we are working toward broadening our reach. Keep an eye on our website for future updates on extended delivery regions.  

Processing & Packing – What You Need to Know  

• Processing Speed: Orders are dispatched within 1-2 business days after confirmation.  
• Careful Packaging: Each item is securely wrapped to preserve its condition during transit.  
• Processing Exclusions: Orders are not handled on weekends or public holidays.  
• Shipping Updates: You will receive an email notification once your order is shipped.  
• Reliable Partnerships: We work with established courier services for a smooth delivery experience.  
• Verification Process: Some orders may require additional checks, which could extend the processing time.  
• Customer Assistance: Our support team is available for any queries related to your order’s shipment.  

Delivery Timeframes – What to Expect  

Shipping timelines generally range between 3-8 business days, varying based on your location. Our logistics partners ensure your order reaches you safely and efficiently. While we strive to meet the expected delivery window, occasional delays may occur due to unforeseen circumstances. Should that happen, our support team is available to provide assistance and updates.  

Missed a Delivery? Here’s Your Next Step  

Life can get busy, and missed deliveries happen. Here’s what comes next:  

• The courier will attempt delivery up to two more times.  
• If delivery is unsuccessful, the package will be returned to our facility.  
• You may request a re-dispatch, but additional charges might apply.  
• To avoid missed deliveries, ensure someone is available at the provided address.  
• Accurate address details help ensure smooth and timely deliveries.  

For any modifications or concerns regarding your delivery, reach out to our support team as soon as possible.  

Damaged or Lost Orders – We’ve Got You Covered  

We take every precaution to ensure your order arrives in perfect condition. However, if your item arrives damaged, notify us within 48 hours and share images for verification.  

• After review, we may arrange a replacement or initiate a refund, depending on the situation.  
• If an order goes missing in transit, we coordinate with our courier partners to find the best resolution.  
• All items are securely packed to minimize the risk of damage.  
• Your satisfaction is important to us, and we aim to resolve claims efficiently.  

Special Packaging for Exclusive Pieces  

Certain apparel require additional handling due to their unique materials and craftsmanship.  

• Delicate fabrics, oversized products, and premium designs receive extra care during packaging.  
• Handling instructions are detailed on product pages, ensuring transparency before purchase.  
• Our team ensures protective packing to maintain the integrity of such pieces.  
• If you have any concerns regarding special shipments, our support team is happy to assist.  

Need Assistance? We’re Here to Help  

For shipping-related inquiries, reach out to us at bytepulseinnovationspvtltd@gmail.com. Our support team is committed to providing guidance and resolving concerns promptly. We take pride in delivering fashion with precision, care, and elegance, ensuring your shopping journey is as stylish as the pieces you choose.